When the Printer is powered ON for the first time, the Printer will automatically perform the priming process. Without the priming process, the customer will NOT be able to use the Printer. The initial startup assumes that the Start-up Printheads are installed, but the Printer cannot detect them because the Printer can only detect normal Printheads.
If normal Printheads are installed during the initial startup, the Printer will request the User to remove them and check if they really have been removed. It will then request the User to install the Start-up Printheads. Also the Printer will request the User to install the Ink Cartridges if they have not been installed already. If the Ink Cartridges contain less than 20cc of ink the Ink Cartridges are encoded with the quantity of ink remaining they will be rejected.
Normally with a new Printer this should not be a problem since the Printer comes with Ink Cartridges that are full, but there maybe cases when the Ink Supply Tubes need to be replaced, in which case half empty Ink Cartridges may be used.
Once the Printer assumes that the Start-up Printheads and Ink Cartridges with enough ink are installed, the priming process will begin.
If the priming process is completed successfully, the Printer will directly proceed to the Printhead replacement procedure in order to replace the used Start-up Printheads with normal Printheads. The Ink Supply Tubes were not completely empty - This is the most common cause especially if the Printer has been powered ON and OFF several times with the Ink Cartridges installed since the initialization process performs at least one pumping cycle. The Printer detects that one or more of the tubes cannot be detected as filled with ink - The most likely cause for this problem is Ink Cartridges with a faulty valve.
Even if the priming process fails, the Printer will try to verify whether the priming process has been completed by moving the Carriage to the access position and you will see the following.
Check if there is ink inside printhead windows. Open the Carriage Cover and check if there is ink inside the Start-up Printheads. On the Front Panel you will see the following question and you will need to select the answer depending on whether the Start-up Printheads were filled with ink or not:. If there is ink in all of the Start-up printheads, the Printer considers that the priming procedure has been completed successfully and will proceed to the Printhead replacement process.
If you select NOT all with ink the Printer will react differently depending on the source of the problem:. If you need to reseat the Start-up Printheads, make sure you reinsert them in the same color slot in the Carriage. The Printer will request you to reseat the Start-up Printheads or in the case of missing Start-up Printheads you should install them or order new ones and then retry the priming process if the priming process fails 3 times because of the same problem, it will display a System Error.
In this situation, the problem could be the following:. To check this, perform the Ink Supply Station test Page The last 2 cases will be more obvious because there will be a lot of ink in the Printer around 20 cc of ink.
For more information on this problem, refer to System Error on Page Try the following:. Also make sure that you firmly press the Power Switch to the ON position. Replace the Electronics Module Page LED is Flashing continuously - A problem has been detected with the previous firmware upgrade. Try resending the firmware upgrade file. If for some reason the Boot-Up sequence fails because a component has failed to initialize, the following explanations will help you to locate the failing component:.
During the first phase of the Boot-up sequence all the squares turn grey the Printer is initializing the Operating System. If for some reason this sequence fails, try the following:. Switch the Printer On again and check if the initialization sequence is successful. During the second phase of the Boot-up sequence all the squares turn black the Printer is initializing various components too numerous to mention. In normal circumstances, if a component fails during this sequence a System Error will appear and you should refer to Chapter 2 - System Error Codes.
The following information explains what is being initialized as each square turns black:. Initializing various components of the Main PCA. Initializing a portion of the Firmware. Initializing the User Interface Front Panel menus. Initializing the Formatter. End of initialization sequence. This will give you access to some of the Service Tests and Utilities without having to complete the System Initialization if you perform some of the tests, they will need to initialize the relevant part of the System.
Switch the Printer ON. Switch ON the Printer and check if it initializes completely. If it initializes correctly. The following information will help you detect any problems related to the Encoder Disk:.
Horizontal and periodic white lines, all of them with the same width depending on the failure mode. This is a clear indication that the Encoder Disk is damaged. But, if the problem persists, replace the Encoder Disk Assembly. If the Paper Advance Test fails during the third test, the Front Panel will display the following message:. In this case, you should replace the Drive Roller Encoder Sensor. Page But, if the problem persists, replace the Encoder Disk.
Roller Page Accessing the Error Log Utility System error codes are hexa-decimal based numbers generally caused by internal system errors.
The following pages contain a list of system error codes and their respective descriptions and recommended corrective actions. Some of the Error Codes are continuable, which means you can press Enter on the front-panel and continue working with the Printer. If the Error Code reappears, then the Printer requires an on-site visit in order to resolve the problem.
The following table explains the first 2 digits of the System Error Code:. The following table explains the last 2 digits of the System Error Code:. The Error Log utility contains a record of the last 10 system error codes the Printer has experienced. The purpose of this information is to:. Determine whether the previous problems are causing the current failure in the printer.
Determine whether there are additional symptoms to the current system error code. Press the. Press the Enter key. The Electronics Module is requesting a move to the Service Station while the previous move is still being completed.
The Electronics Module Cooling Fan has reached its current limit. Reconnect the Cooling Fan located on top of the Electronics Module. The interruptions from the Scan-Axis servo or from the PaperAxis servo are not coming as regularly as they are expected or are coming too late. Switch the Printer Off and wait a few minutes.
Switch the Printer On again and check if the Error Code has disappeared. In this case reconfigure the model number Page The steps counted by the Service Station motor are not consistent with the expected length of the current movement. The Aerosol Fan has reached its maximum current limit. The Service Station motor has shutdown because of blockage. One of the out-of-ink sensors located in the Ink Supply Station is not reporting what it should during the initializing process while depressurizing.
Firmware release was not available, then contact the HP. If AppleTalk is not being used to send the Binary file to. If the new Firmware release does not solve the problem, or if new Firmware release was not available, then contact the HP Response Center or directly to the Division supplying the following information:.
Out of Memory problem. Look on your computer screen for error messages; some drivers allow you to choose a different printing mode and attempt to send the file again.
This may slow down print speed. If the new Firmware release does not solve the problem then replace the Electronics Module Page If the problem continues, contact the HP Response Center or directly to the Division supplying the following information:. If the. If the new Firmware release does not solve the problem, or if new Firmware release was not available, contact the HP Response Center or directly to the Division supplying the following information:.
If the Error Code continues, replace the Carriage Assembly. Page or the Encoder Strip Page Ink System startup failed also see Page for more information. Printer components , replace the Ink Supply Tubes Page Perform the Prime Tubes utility Refer to Page and check. For each of the four ink colors used in the Printer, there are two separate components: the Printhead and the Ink Cartridge.
Both components are coded with an HP selection number to identify the correct replacement supplies. HP No. The Printheads are extremely durable and do not need to be replaced every time an Ink Cartridge is replaced. They are independent of the Ink Cartridges and will continue giving excellent image quality results even if the Ink Cartridges are low on ink. The Printheads are number coded HP No.
The following illustration will help you identify the components of the ink supplies. Always install the Ink Cartridges and Printheads before the expiration date, which is on the packaging.
When turning off the Printer always use the power Off button located on the left hand side of the Printer. The Printheads are then stored correctly which prevents them from drying out. The Ink Cartridges should never be removed while the Printer is printing. They should only be removed when the Printer is ready for you to replace them.
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