If the steps above provided by my colleague don't work, I would suggest reaching out to our support team, they can look into your account with you in a private 1-on-1 setting to help you determine exactly what's going on.
To reach them, you can follow these steps:. Phone support may be limited due to volume. While you're waiting to connect to our support team, you can check out this helpful article highlighting the set up process of multi-user networks in QuickBooks. If you have any other questions, feel free to post here, thank you and I hope you have a nice day.
We are having the exact same issues. Thinking of switching to a different accounting software, like that sounds like fun. Hi guys! I feel your pain honestly. I recently upgraded to the multiuser Pro I think. So make a very long story short there are two computers one on in an out building that serves as a an office and one in the house where I work a couple days a week.
I was told by the IT people for into it that they attempted to upgrade her computer so that they could make changes and make it possibly on a different setting stay on for longer periods of time but to no avail.
You'll want to make sure that your office computer downloads and install the QuickBooks Tool Hub to fix the issue. To do this, follow the steps provided below:. Once done, select the set of tools that address the type of problem you're experiencing. If the same thing happens, you can check the folder permissions on your server computer and ensure that the folder holding your company files has permission to be on your network.
This way, your company files will be shared with other computers over your network without any issues. After that, scan your folder using the Database Server Manager to access your file over the network. Lastly, turn on hosting on your server computer. Here's how:. In addition. Fill me in if you have additional questions about multi-user mode issues. I'll be right here to help you always.
Run Task Scheduler on her computer and see if there are any automatic shutdown settings. Anyway, why is she reluctant to upgrade her computer? How old is the computer? This is the only support forum post I've seen remotely close to what we have going on. Currently we have a client who has a 2 workstation setup. One workstation hosting the company file, the other just accessing in multi-user mode.
In order for the second system the one not hosting the file to access QB, the hosting workstation must close QB, then and only then can the second system log in, follow by the hosting system. To break it down, if system 1 has the company file open, the second system cannot access at all until the first system closes. We tried all the normal troubleshooting steps and even talked to level 2 support.
They have not been able to come up with a solution. Support is blaming the firewall, but when I explain to them that it works if system 2 opens first, it blows their minds. I'm not sure issues posted here are not file corruption or actual software problems.
Getting a developer or an actual technician who can assist or understand is impossible. Please do not reply with links to check hosting, ini, services, file doctor, or any other thing you can google for answers. The software is broke.
QB support doesn't seem to care, even with a support contract. Take a look at the error we get without an Error code attachment. If the company file is opened by system 1 first and system 2 tries to open it. Let me make it up to you by making sure your clients can access the file at the same time. The error code that you've encountered usually means that the network firewall is interrupting the connection.
I'd suggest following the steps below to resolve this. This tool helps fix common errors. Then, use the QuickBooks File Doctor. This tool runs a mini repair of your server and firewall. Once done, I'd recommend downloading and installing the latest release of your version of QuickBooks Desktop.
This keeps your software up-to-date to ensure you always have the latest features and fixes. Additionally, I've added this article that'll help you learn about the tasks that can be performed in single or multi-user mode: Features Available and Task you can Do With a Single or More Than One License. Please keep us posted on your progress in getting this error message resolved, NickConder. It's our priority to ensure your clients can access the file at the same time.
QuickBooks Support Get started Topics. Enter a search word. Turn off suggestions. Enter a user name or rank. Turn on suggestions. Showing results for. Search instead for. Did you mean:. Connect with and learn from others in the QuickBooks Community. Join now. Level 1. Labels: QuickBooks Desktop. Reply Join the conversation. QuickBooks Team. Multi User Mode Issues Hi meadowmt. There's a couple more pieces of information you may find insightful on hosting and multi-user mode in QuickBooks Desktop I'm sharing below: Hosting your company data in multi-user mode in QuickBooks Desktop.
How to fix hosting errors. Multi User Mode Issues Thank you for the fast reply. Multi User Mode Issues Thank you for providing details of your concern, meadowmt. The following are some reasons for QuickBooks multi-user mode not working: QuickBooks is not installed on the server. Possibly that the hosting settings are not properly configured.
Firewall or antivirus software is not allowing communication between user computers. The database server is unable to open the company file. Windows file permissions are not properly set. To resolve this, here are some troubleshooting steps that we can perform: First, check the folder permissions on your server computer, so we can make sure that the folder holding your company files has permission to be on your network.
Lastly, turn on hosting on your server computer: Go to the File menu and hover over Utilities. Select Host Multi-User Access. Then click Yes to confirm. Level 2. Multi User Mode Issues I'm having the same problems. Setting up a client on a new network with a server With previous versions of quickbooks you can put the data file anywhere on the network, but quickbooks pro won't load it. Says you need a multi-user license. We don't need multi-users. There is only one user, but it only makes sense to have the data files on the server where they are on more reliable hardware and are included in server backups.
Is there a known work around to having single user quickbooks pro files on a different computer from the application? Thanks, Leon. Join our community to see this answer! Unlock 1 Answer and 3 Comments. Andrew Hancock - VMware vExpert. But if you have just purchased a single license, then no, you cannot use it on three different computers at the same time.
If one person on one computer exits the program, then another person on another computer could access the same data file, and so on, one at time. I suspect the EULA specifically states one user, one machine.
But there are situations where one user has had to access the same file from several different computers in an office, or sometimes from a remote location. Read the EULA and let your conscience be your guide. As another option, put your license and data file on a 3rd party hosting service. Probably around 6 users and no subscription fee needed. Should you need having up to 6 users, consider purchasing QBD Enterprise edition for 5 users or 10 users.
Another option, you may combine QBD Premier edition with a 3rd party app e. QuickBooks Support Get started Topics. Enter a search word. Turn off suggestions.
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