You can see the frustration on a single install their product can cause and this is just a normal day for a person trying to install Adobe products. Back to the real problem at hand, the installer. The normal person will chose the option to just download the installer files and just burn them to DVD.
When you download your product the download usually gives you is a single exe self extracting compressed file or a small executable that expands a 7Z file to the destination of your choice. You download your files and run the exe to uncompress the files.
For the most part it will run or ask to run the installer after the extraction is done. If you are one of the lucky few and get your product to install you will see that Adobe also nicely leaves all its extracted files behind for you to clean up, I hope you remember when you extracted them too!
So again thanks to the installer team for asking the option to clean up its mess. Because the extraction takes about 5 minutes on a fast machine, I decided to copy the extracted files to a DVD. This way you can just run the setup next time without waiting for files to extract. So you put your DVD of the files in your repository and wait for the next install.
The setup asks the normal questions as to where you want to install the program and language etc.. You are then presented with the summary screen and the final button to start the install.
When you press the install button you get this generic annoying error:. To give Adobe some credit CS4 installer is much better then most CS3 installers because it actually tells you enough to be useless. As you can see by the first screenshot that you need to insert your media in the drive that the installer was started from. CS3 installers just tell you to insert your media to continue no drive listed nothing. The first time I saw this error I had to scratch my head because the media was in the drive.
Then I started to blame myself that I did something wrong creating the DVD and I must have corrupted the files somehow. So I start again and make another DVD only to get the same error. I start to search the internet and find hundreds of posts to this issue with no real solution other then keeping the folder path the same as is extracted to your desktop. I read that you cannot just copy the files to root of the DVD you must also keep the folder structure the same.
I swear to myself a bit thinking any novice programmer knows how to make an installer that is relative to the setup. I get the same error again. Sometimes this does not work and to fix it you need to format your system and reinstall the OS.
Their support is mostly offshore people with bad attitudes, I call these people support rats. I would reach a breaking point and start to care less sooner then later. I take the plunge and call support and talk to a gentlemen to log my support ticket. The call was on hold for 45 minutes before being answered. I complained about the wait time and the support rat tells me that if I would like I can open an online ticket with them for future reference instead of calling to save time.
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